hp print and scan doctor seeing old printer

Note: If you encounter the issue while trying to print a file, move directly to Method 2.Īs it turns out, if you circumvent the issue by trying to configure the printer ports from the classic Control Panel interface, chances are you will not encounter the same error message. But keep in mind that the steps below will only work if you encounter the error while trying to configure your printer ports.

While this is more of a workaround than an actual fix, it has helped a lot of users to avoid the ‘ An error occurred during port configuration’ altogether. Method 1: Configuring the port via Device & Printers screen In this case, you can eliminate the interference by uninstalling the firewall that’s causing the problem. 3rd party firewall interference – As it turns out, another potential scenario in which you might be prevented from accessing the Port Configuration menu is if an overprotective 3rd party firewall prevents it.If this scenario is applicable, you can get the issue fixed by performing a hard reset on your printer.

The printer is stuck in a limbo state – Another potential scenario that will cause this issue is a printer that’s currently stuck in a limbo state (operating system isn’t aware that it’s turned on).

In this case, you can resolve the issue by configuring the port via the classic Control Panel menu.

Glitched printer menu – As it turns out, this particular issue might occur due to a common glitch that is interfering with the port configuration of wireless connected printers on Windows 10.

Hp print and scan doctor seeing old printer